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Opened items can be returned within 30 days of receipt. Returned products under our 30 day return policy must be in like new condition and sent back with their original packaging, and have all of the parts and components that they came with. It must also be in the original packaging. To be eligible for our 365 day return policy, your item must be unused and in the same condition that you received it. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.įree cancellation is available for orders which haven't been shipped. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product. We offer a 365 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. This rarely happens in the United States.Ībsolutely. Depending on different region's custom restrictions, this may take longer. Once your order is trackable, it will take between 5 to 10 business days to be delivered. You can track your parcel via the email we sent you. You will receive an email with tracking information once your order is dispatched. It is your responsibility to ensure you check out with the correct items and shipping info. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. We take security very seriously, all payments are verified by Stripe to prevent fraud.Ĭontact us as soon as possible if you wish to amend your order. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We process payments using the Stripe payment gateway.

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Standard shipping is from $100~$200 depending on the weight of the product, except during Free Shipping seasons. We accept payments from Amazon, Klarna, Visa, MasterCard and American Express. If any such costs are required, it is the buyers' responsibility to pay the balance. However, we are not responsible for customs fees or import duties. We are confident that there will be no customs fees. Your order should take between 5 to 10 business days to arrive at your doorstep.

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This will aid in the return/replacement process.Ĭlick here for our full Shipping and Delivery info. If the merchandise appears to be damaged in any way, please note the damage on the freight bill. It is your responsibility to INSPECT the merchandise prior to delivery agent's departure. If you wish to change the address after the item is already in your area, the carrier may charge a fee. If you wish to change the delivery address after the order has shipped, you must contact us directly as soon as possible. If you schedule an appointment then are not present without contacting the carrier, the carrier may charge a redelivery fee. You must be present for delivery and a signature is required. If this happens, you may lose any shipping fees you paid for the item when the item is refunded.ĭelivery is scheduled beforehand and usually takes place MONDAY-FRIDAY during business hours.

If they cannot reach you, or cannot arrange delivery, the item will have to be shipped back to us. Please double check the phone number current. The freight carrier will make attempts to contact you by your phone number on your order to schedule delivery. Delivery orders usually arrive within 5-10 business days. This refers to the time it takes for items to be shipped from our warehouse to the destination. All orders are usually sent to our Manufacturing & Shipping team for dispatch within 24 hours after the order is placed and payment is received. Order verification, tailoring, quality check, and packaging. The time frame for order delivery is divided into two parts:

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